TERMS and conditions

Home sitting

Please read all Terms and Conditions before booking an appointment.

The client gives hecadee permission to occupy the above home provided they abide by the conditions of this agreement.

No person(s) or pet(s) other than those listed in this agreement are permitted to live at the home during the term of this agreement, unless agreed in advance in writing by the client.

This is not a lease. Both parties agree that hecadee only has a license to occupy the home according to the terms and conditions of this agreement and has no legal interest in the home.

At the end of this term hecadee may continue to occupy the home under the same terms of this agreement if given permission to do so in writing by the client.

All parties to this agreement should have their own copy of this agreement, which should be signed by every person who is party to this agreement.

hecadee will treat your pets and home in the same way as if they were our own. In the case of accidental damage or loss, howsoever caused, the client acknowledges that hecadee will not be held liable for losses or damage howsoever caused in their engagement.

1. Access to the home

a. The client agrees:

i. to provide hecadee with at least seven days’ notice of any change to the agreed first day of the assignment

ii. any person authorised in writing by the client, may only enter the home during the terms of this agreement in the following circumstances:

iii. in an emergency (including to make urgent repairs)

iv. for any other purpose, if hecadee agrees

2. Hecadee agrees:

a. to be responsible for any act by any person hecadee allows on the home who breaks any terms of the agreement

b. not to allow any person not listed in this agreement to enter the home without the client’s written permission

3. Care of the home

a. The client agrees:

i. to provide hecadee with a set of spare keys for the home

ii. to provide a nominated contact person with a set of spare keys for the home

b. Hecadee agrees:

i. to keep all keys and access codes secure

ii. not to use the home, or allow the home to be used, for any illegal purpose

iii. not to cause a nuisance or allow a nuisance to be caused on the home

iv. not to interfere with the reasonable peace, comfort or privacy of neighbours

v. not to keep any animal on the home other than those listed in this agreement without the written permission of the client

vi. to care for every item in the home

vii. to keep the home as clean and tidy as at the start of this agreement

viii. to notify the client as soon as possible of any damage to the home

ix. to keep windows and doors locked where appropriate and ensure that any other security measures in the home are used effectively

4. Care of pets

a. The client agrees:

i. to describe in writing and in detail how their pets should be cared for

ii. to provide all food and supplies for the pets, or make arrangement to reimburse hecadee for any supplies bought for the pets

iii. to make arrangements for payment for any services provided by a qualified vet in the treatment and care of the pets

b. Hecadee agrees:

i. to make every reasonable effort to ensure the good health, comfort, safety and happiness of the animals listed in this agreement 

ii. to follow the client’s instructions as far as possible in the care of the pets listed in this agreement

5. Maintenance & repairs

a. The client agrees to make payment, either directly to the service provider or as a reimbursement to hecadee, for the following urgent repairs:

i. burst water service

ii. blocked or broken lavatory system

iii. serious roof leak

iv. gas leak

v. electrical faults

vi. flooding or serious flood damage

vii. serious storm damage

viii. serious fire damage

ix. failure or breakdown of the gas, electricity, or water supply to the home

x. failure or breakdown of any essential service for hot water, cooking, heating, or laundering

xi. any fault or damage that causes the home to be unsafe or not secure

6. Reimbursement

a. The client agrees to pay hecadee, within 14 days of the end of the term of the agreement any reasonable costs that hecadee has incurred so long as:

i. Hecadee sought agreement for the expense prior to incurring it wherever possible.

ii. hecadee was not in breach of this agreement when any damage requiring repair occurred

iii. hecadee makes a reasonable attempt to have any appropriate tradesperson named in this agreement make the repairs

iv. the repairs are carried out, where appropriate, by licensed or properly qualified persons

v. hecadee gives the home owner, or their nominated contact person, written details of the expense, including receipts for any costs hecadee has incurred

7. Contact details

a. Both the client and Hecadee agree to provide each other with contact details for use during the term of this agreement. These contact details, should remain current and functional during the term of this agreement.

8. Termination of agreement

a. Hecadee agrees:

i. not to leave the home before the end of this agreement without written permission from the client or nominated contact person 

ii. to give vacant possession of the home to the client or nominated contact person’s on the date of termination of this agreement

iii. to return all keys and other security devices on the date of termination of this agreement

iv. to provide the client or nominated contact person with a forwarding address

v. at the end of this agreement hecadee may continue to occupy the home under the same terms of this agreement only if given permission to do so by the client

b. Both parties agree:

i. that if either party persistently breaches this agreement, then the innocent party may terminate this agreement on 24 hours’ notice that termination of this agreement does not affect the right of either party to recover any monies due under the terms of this agreement

Clutter freeing

Please read all Terms and Conditions before booking an appointment.

Confidentiality and privacy

hecadee provides a professional and confidential service. Any photographs and testimonials will only be used with the consent of the client concerned. If you agree photographs will be taken before, after and during sessions. These will only be reproduced for publicity purposes with your permission. The only way in which you may be mentioned to others is depersonalised and unidentifiable (e.g. “a client in Marlow”, “a mum in Beconsfield”). It is sometimes helpful to be able to give examples to other clients of how a particular situation may be addressed.

Disclaimer

hecadee provides advice and encouragement in the cluttering freeing and organising process. hecadee can therefore accept no responsibility for actions of the client. It is ultimately the clients decision to let go of items and hecadee accepts no responsibility for the actions the client takes on the basis of that advice be that, at the time of consultation, engagement in the organising or decluttering process, or at any subsequent or future date following any engagement or consultation.

​As ​​​​​​​hecadee are not valuers of art or other items ​​​of special value or rarity, clients are advised to seek their own valuations of any items.

hecadee handle items with care. In the case of accidental damage or loss, howsoever caused, the client acknowledges that hecadee will not be held liable for losses or damage howsoever caused in their engagement.

hecadee holds a public liability insurance with an indemnity of £1 million.

Duty of care

You have a duty of care to ensure that your premises are safe to work in, and you agree to disclose as soon as possible any circumstances which might put hecadee at risk (for example: infectious medical conditions, structural weaknesses or anger management issues). For the purpose of personal safety, another person will always know our location and session timings.

Limits of work

Please note that we do not provide a removal service. Any large or heavy items that need removing may require third party help. If access to your home or premises is restricted or unsafe, hecadee reserves the right to charge for lost time and expenses incurred.

Removal of items

Items to be removed from your premises either for disposal or to other locations must be done at your own discretion.

Breaks

Decluttering can be particularly emotionally draining and we advise to have some breaks. We will help you declutter at your own pace although guiding you with our expertise. A minimum 30 minute break is required for any sessions lasting four or more hours. If a session covers a lunch break I will bring something to eat with me. Tea breaks as required.

Hours of Work

You will be invoiced between our arrival and departure at your site. Whilst a booking will be made for a pre-agreed (estimated) time period, it is understood that it is not always possible to anticipate exactly how long a job will take. Depending on the pace at which we work together and the progress we make, it may be necessary to schedule extra hours to finish the project. Working hours are 9.00am - 5pm weekdays. Weekends are by arrangement only. Minimum 3 hour booking.

Travel

Where the project is more than 30 mins driving time away from Marlow, Buckinghamshire, travel will be charged at half the standard hourly rate. Where free parking is not available, parking expenses will be submitted with our invoice for reimbursement. Where a journey is not made by car, receipts such as train tickets will be submitted with our invoice for reimbursement.

Payment terms

A 50% deposit is required on booking your time and date.

Full payment is required at the end of the session. The client will receive an invoice, which they can pay using a bank transfer. Interest at 9% per month will be charged on any balance due which remains unpaid 45 days after invoice.

Cancellation

Both hecadee and the client have the right to cancel the contract due to unavoidable circumstances. If the client cancels between 7 days and the agreed date and time, and the appointment is not re-scheduled within one month of such cancellation (one re-scheduling), the client will be charged 75% of the amount due.

Dog Training

Please read all Terms and Conditions before booking an appointment.

Payment

Payment in full is required at the time of booking. To ensure your place is booked it is better to pay via BACS. 

hecadee obligations

hecadee instructors will make all reasonable endeavours to run courses in a safe and professional manner at all times and in accordance with veterinary advice (where applicable) and good practice. hecadee has public liability and general insurance suitable for a dog training club. Any physical activity can have risks, however remote. Participation in hecadee activities is entirely at the risk of the participant. Neither hecadee, nor its individual instructors or helpers, nor the owners or landlords of our training venues, accept any responsibilities, whatsoever, for any injuries or losses sustained which are not covered by hecadee insurance. 

Your obligations

You must be physically able to handle your own dog in classes. If you are unable to safely handle your dog, it is better to seek a private training session.

Dogs must not show aggression to people or dogs and we offer alternative arrangements for these dogs. We also suggest that dogs who bark a lot at people or dogs might not be appropriate candidates for a class environment. 

Females in season. It is not appropriate to bring a female in season to classes. Please let us know when this happens. We suggest booking the next available course without making payment and then we will offset the missed sessions against the cost of the next course. Then you should pay the balance when we know how many sessions your dog will have missed.

If children are present, they are your responsibility, or the responsibility of another adult assigned to this role.
 

Please do not let your puppy/dog interact physically with another dog unless asked to by your instructor. 

For indoor training, there is a limit of one person per dog.

You must not knowingly book an aggressive, barky or highly reactive dog onto these courses (except the Aggressive Dogs course for which you will need to attend a behaviour consultation to be able to attend). If in doubt please make arrangement for us to assess your dog before booking onto a course. This can be done at the venue you are considering attending. If you have not asked us to assess your dog and then find that your dog is highly reactive, nervous, barky or aggressive we may not refund your course payment. However, if we have assessed your dog and still find the dog is aggressive in the class we will offer an alternative solution such as one to one training or an outdoor class etc in order to meet your aims.

Handlers and/or owners remain responsible for their dogs at all times and are advised to ensure they have adequate pet or household insurance cover for liability in the unlikely event of damage or injury caused by their dog to property or to a third party.

Equipment

Please use a regular lead of up to 2metres in length, potentially with a headcollar if appropriate for your Dog. Do not use an extendable lead or harness as these are less useful for training. Please do not let dogs off lead unless asked to. We will only ask you to let a dog off lead if we are extremely confident the dog will return to you directly.

We do not allow any form of harsh handling and we use proven kind and effective techniques. We do not accept check chains, pinch, prong, electric or compressed air collars, rattle cans, water sprays or any aversive devices. All you need to bring is a standard lead or training lead, a good collar and a variety of training treats and toys.
 

Iillness
If you or your dog are feeling unwell, or have a raised temperature, please cancel. This is subject to our normal cancellation policy.

We take every precaution to reduce risk of disease, however, we cannot be held accountable should a dog become poorly in class. 

Whilst every effort is made to ensure our clients and trainers are safe, the very nature of Covid 19 means that we cannot take responsibility should you contract Covid 19, as it is difficult to say where it was contracted, people have higher viral load before symptoms develop.  By booking this class you confirm that you attend these classes entirely at your own risk.  

Cancellation Policy:

We require 5 full business days notice to cancel a course before the start date. A handling fee of £15.00 will be incurred. As we have limited availability, once the course is fully booked we lose further possibility of bookings. If you need to cancel please make sure you give us as much notice as possible to help us keep our prices down.

If you cancel less than 5 business days before the class, if we are able to fill your space, you will receive a full refund minus the £15.00 handling fee. If we are unable to fill the space, then no refund will be given. 

We will do our best to help you transfer to a different course. A handling fee of £15.00 will be incurred. If we are able to fill your space then we can offer a transfer to another course with no further cost. This will only be offered once. If we are unable to fill your space with less than 5 days notice, no refund or transfer will be given. 

If you need to cancel the course during the course refunds will be handled on a case by case basis. Refunds are not generally given unless your dog has become ill, or passed away. Sadly, this does occasionally occur and we will refund the remainder of the course with no handling fee. If your dog is ill, we may request a letter from your vet before processing a refund.

If it transpires that your dog might not be appropriate for classes, and they are already showing behaviours that make them unsuitable outside the hall, we may request that you do not attend and will not refund the course. If you knowingly book a reactive dog into class, you will have prevented someone else from booking the space and this could have an impact on the viability of running our classes.  If it becomes clear that your dog is struggling in class but that we feel you could not have anticipated this, a refund for classes not attended will be offered minus the £15.00 handling fee. 

Complaints procedure

Thankfully, complaints are extremely rare indeed. If you are unhappy with the service we offer please start by discussing with your trainer immediately you start to feel unhappy. We would appreciate the opportunity to improve our service and will aim to ensure that our service meets your requirements. 

If we are unable to meet your requirements and yet it was clearly stated in our terms and Conditions and website information that this would be the degree of service provided, no refund will be given.

If your complaint is valid and we did not meet our service levels as shown in our terms and conditions and website, a refund will be given for the remaining sessions that you will not be attending. 

Media

At times we might take video or photographic images that we might share on social media. We will only show images and film that show clients and their dogs in a good light. If you would not be happy with this, please let us know. If you have given us explicit approval to use film or photos, we can use images taken during class. Regardless of your approval, you have the right to ask us to remove an image if you wish.